Privacy Policy

Last Updated: October 13, 2026

This Privacy Policy explains how Jacksonville Towing ("we," "us," or "our") collects, uses, stores, and shares information when you visit our website or contact us to request towing or roadside assistance services in Jacksonville, North Carolina, and surrounding areas.

This website may help connect individuals who need towing or roadside assistance with independent service providers. Depending on the circumstances, we may receive your information directly or facilitate communication between you and a service provider.

By using this website, you acknowledge the practices described in this Privacy Policy, subject to any rights and requirements provided by applicable law.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit a service request, or communicate with us through the website, by telephone, or through other available contact methods.

Depending on how you use the website, this information may include:

• Contact information: Your name, telephone number, email address, and other contact details you choose to provide.

• Service request information: Your vehicle make and model, vehicle condition, type of service requested, pickup location, destination, and other details necessary to understand your request.

• Communications: Information you provide when communicating with us or a service provider about a towing or roadside assistance request.

• Website usage information: Information about how you interact with the website, such as pages visited, time spent on pages, browser type, device information, IP address, and referral sources, where collected through server logs, analytics tools, or similar technologies.

You are not required to provide every type of information listed above. However, some information may be necessary for us or a service provider to respond to your request.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to inquiries and service requests.

• To connect customers with towing, roadside assistance, or other relevant service providers.

• To share the information necessary for a service provider to contact you, assess your request, and arrange the requested service.

• To communicate with you about your inquiry or service request.

• To operate, maintain, and improve the website.

• To understand website traffic and visitor interactions.

• To protect the website, prevent misuse, and investigate potential fraudulent or unauthorized activity.

• To comply with applicable legal obligations and protect our legitimate business interests.

We will use personal information for purposes consistent with this Privacy Policy and applicable law.

3. Sharing Information with Service Providers

This website may connect customers seeking towing or roadside assistance with independent service providers in Jacksonville, NC, and surrounding areas.

When you submit a service request or ask us to help arrange a service, we may share relevant information with a service provider so they can respond to your inquiry or fulfill your request. Depending on the circumstances, this may include your name, telephone number, vehicle details, pickup location, destination, and description of the assistance you need.

Independent service providers may contact you directly regarding your request. They may process your information in accordance with their own privacy policies and applicable laws.

We may also share information with website hosting companies, analytics providers, communications platforms, and other service providers when reasonably necessary to operate the website, manage inquiries, or support our business operations.

We do not sell or rent personal information for payment as a standalone data transaction. Information may nevertheless be disclosed or shared as described in this Privacy Policy, including to facilitate requested services, subject to applicable law.

We may also disclose information when required by law, in response to valid legal processes, to protect rights and safety, or to investigate suspected fraud or unlawful activity.

4. Cookies and Analytics

Our website may use cookies, server logs, analytics tools, and similar technologies to understand how visitors use the website and to improve its performance.

Depending on the tools implemented, these technologies may collect information such as:

• Pages visited and interactions with website content.

• Approximate geographic information derived from an IP address.

• Browser and device characteristics.

• The website or source that referred you to our website.

• The date, time, and duration of visits.

We may use third-party analytics services, such as Google Analytics, if configured on the website. These services may collect and process information according to their own privacy policies and settings.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality. Where required by applicable law, we will provide appropriate notices or obtain consent before using relevant tracking technologies.

The specific information collected depends on the tools and settings active on the website.

5. Telephone Calls and Communications

If you contact us by telephone, submit a contact form, or otherwise provide your contact information, we may use that information to respond to your inquiry or coordinate a requested service.

If your request is forwarded to an independent service provider, that provider may contact you using the information you supplied.

Call tracking, call recording, SMS messaging, and similar technologies may be used only where implemented and subject to applicable legal requirements. Where required, appropriate disclosures or consent will be provided or obtained.

Providing your contact information to request a service does not automatically mean you have consented to receive unrelated marketing messages. Any promotional communications and applicable opt-out rights will be handled in accordance with relevant laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, coordinating requested services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

The appropriate retention period depends on the type of information, the purpose for which it was collected, and any applicable legal requirements.

When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it, destroy it, or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

Where appropriate, these measures may include secure website connections, access restrictions, and safeguards for systems used to store or process information.

However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee absolute security, and you should exercise appropriate caution when submitting personal information online.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These third parties may have their own privacy policies and practices.

We do not control the privacy practices of independent websites or service providers. We encourage you to review the applicable privacy policies before providing personal information directly to them.

When you engage an independent towing or roadside assistance provider, that provider may collect additional information and process it under its own privacy policy and applicable law.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Object to or request restrictions on certain processing activities, where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

To make a privacy-related request, please contact us using the contact details provided on this website. We may need to verify your identity before processing certain requests.

We will review and respond to requests in accordance with applicable law. Some information may need to be retained where required or permitted by law or where necessary to resolve disputes and protect legitimate interests.

If your information has already been provided to an independent service provider, you may also need to contact that provider directly regarding information it maintains.

10. Children's Privacy

This website is intended for a general audience seeking towing and roadside assistance services and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, data-handling practices, or applicable legal requirements.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this page periodically to stay informed about our privacy practices.

12. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us using the telephone number, email address, or contact form provided on this website.

Business: Jacksonville Towing

Service Area: Jacksonville, North Carolina, and surrounding areas

Website: Use the website address associated with this Privacy Policy.

Contact Information: vitek200785@gmail.com